uppy/website/src/support.md

title	type	layout	permalink
Uppy Support Options	page	page	/support/

This approach is new, we may make changes as we learn. Here are the current options in detail:

Support	🦄 Community	🥉 Bronze	🥈 Silver and up
Price	anyone, $0	included with all Transloadit Plans, which start at $49/mo	Enterprise addons, starting at $1499/mo
Bug Reports	✅ GitHub	✅ GitHub	✅ GitHub
Feature Requests	✅ GitHub	✅ GitHub	✅ GitHub & Transloadit
Integration Help	✅ Community	✅ Community & Transloadit	✅ Community & Transloadit
Support on Uppy client	best effort	✅ General Guidance	✅ Guidance based on your use case and circumstances, code & operational reviews
Support on Transloadit-hosted Companion & Tus	best effort	✅ General Guidance	✅ Guidance based on your use case and circumstances, code & operational reviews
Support on self-hosted Companion & Tus	best effort	-	✅
Access to Transloadit-hosted Companion & Tus	-	✅	✅
Access to Transloadit's encoding features	-	✅ 10GB included	✅ 0GB - unlimited
Guaranteed response times within office hours	-	<= 3 days	<= 8h - 32h
1-on-1 access to core developers	-	1h	1h - 20h
Health & Status	-	✅ Access to Personal Transloadit Dashboard	✅ Access to Personal Transloadit Dashboard. Proactive monitoring & notifications
Support for non-current releases	-	-	✅ 0 - 10 releases back

If you want to apply for:

• 🥉 Bronze support, sign up for the Startup plan.
• 🥈 Silver (or 🥇 higher), reach out.

Afterwards, you can contact Support, announcing your account's email address.