Mirrors/uppy
1
0
Fork 0
mirror of https://github.com/transloadit/uppy.git synced 2026-07-30 13:30:31 +00:00
Code Issues Projects Releases Wiki Activity
uppy/website/src/support.md
Artur Paikin 4e233bf2f0
website: Update /support and docs about Transloadit-hosted Companion (#3243) 
* update considering the new Transloadit Community plan

* link to Community plan

* Use smart apostrophe
2021-11-11 11:42:45 +00:00

4.4 KiB
Raw Blame History

title type layout permalink body_class
Uppy Support Options page page /support/ page-support

This approach is new, we may make changes as we learn. Here are the current options in detail:

🦄
Community		 🥉
Bronze		 🥈
Silver and up
anyone,
$0		 included with all Transloadit Plans,
which start at $49/mo		 Enterprise addons,
starting at $1499/mo
Bug Reports GitHub GitHub GitHub
Feature Requests GitHub GitHub GitHub & Transloadit
Integration Help Community Community & Transloadit Community & Transloadit
Support on Uppy client best effort General Guidance Guidance based on your use case and circumstances, code & operational reviews
Support on Transloadit-hosted Companion & Tus best effort General Guidance Guidance based on your use case and circumstances, code & operational reviews
Support on self-hosted Companion & Tus best effort - yes
Access to Transloadit-hosted Companion & Tus yes (with a free Transloadit Community plan) yes yes
Access to Transloadit’s encoding features yes 10GB included 0GB - unlimited
Guaranteed response times within office hours - <= 3 days <= 8h - 32h
1-on-1 access to core developers - 1h 1h - 20h
Health & Status - Access to Personal Transloadit Dashboard Access to Personal Transloadit Dashboard. Proactive monitoring & notifications
Support for non-current releases - - 0 - 10 releases back

If you want to apply for:

Afterwards, you can contact Support, announcing your account’s email address.