uppy/website/src/support.md

title	type	layout	permalink
Uppy Support Options	page	page	/support/

This approach is new, we may make changes as we learn. Here are the current options in detail:

Support	🦄 Community	🥉 Bronze	🥈 Silver and up
Price	anyone, $0	included for all Transloadit Customers	Enterprise support packages starting at $1499/mo
Bug reports	✅ GitHub	✅ GitHub	✅ GitHub
Feature requests	✅ GitHub	✅ GitHub	✅ GitHub & Transloadit
Integration Help	✅ Community	✅ Transloadit (announce your account's email)	✅ Transloadit (announce your account's email)
Depth	varying	✅ General Guidance	✅ Guidance based on your use-case and circumstances, code & operational reviews
Support on Uppy client	best effort	✅	✅
Support on Transloadit-hosted Companion & Tus	best effort	✅	✅
Support on self-hosted Companion & Tus	best effort	-	✅
Access to Transloadit-hosted Companion & Tus	-	✅	✅
Access to Transloadit's encoding features	-	✅ 10GB included	✅ 0GB - unlimited
Guaranteed response times within office hours	-	< 4 days	< 8h - 32h
1-on-1 access to core developers	-	1h	1h - 20h
Health & Status	-	✅ Access to Personal Transloadit Dashboard	✅ Access to Personal Transloadit Dashboard. Proactive monitoring & notifications.
Support for non-current releases	-	-	✅ 0 - 10 releases back

For all questions we recommend first checking out the Community Forum as the answer may already be there, and it's a nice place to hang out. If you're interested in 🥉 Bronze support, all you need to do is sign up for the Startup plan here. If you're interested in 🥈 Silver or 🥇 higher, reach out.